Providing an effective customer service for patients

In today’s healthcare environment, exceptional patient service is more than just a courtesy—it’s a cornerstone of quality care. Whether you’re greeting someone at the front desk, helping them navigate treatment options, or offering reassurance during uncertain moments, your role shapes the patient experience in powerful ways.
This course is designed to equip you with the skills, strategies, and confidence to deliver compassionate, efficient, and personalised service—no matter your role in the healthcare system. Through real-world scenarios, interactive learning, and practical communication tools, you’ll gain insight into how to anticipate needs, resolve concerns, and build trust with every patient encounter.